What happened? In May 2022, the newest member of Estonia’s workforce will begin providing personalized assistance to citizens when they use government services. In Estonia, digital civil servants are becoming a reality. The digital assistant, which is similar to Siri on the iPhone, will help citizens with everyday tasks such as submitting applications and making payments. It will also pro-actively contact people to remind them if they need to renew their driver’s license, register a birth, or file their taxes.
Why is this important for people? In a world where digital is becoming more and more prevalent, it’s important for the government to keep up. This digital assistant will help reduce the amount of time people spend on administrative tasks and promises to save the government millions of Euros in costs.
The digital servant is killing bureaucracy and at the same time saving the government thousands of Euros in administrative costs. This is a huge step toward making government more human and citizen focussed, more efficient, and easier for citizens to use.
What’s next? As digital civil servants become more common, we can expect to see them take on more complex tasks. For example, in the future digital civil servants could help citizens with filing their taxes or applying for a mortgage. The possibilities are endless and the digital civil servant is sure to make life easier for citizens around the world.
Author: Christian Kromme
First Appeared On: Disruptive Inspiration Daily
Christian is a futurist and trendwatcher who speaks about the impact of exponential technologies like AI on organizations, people, and talents. Christian tailors his presentations to your audience’s specific industries and needs.
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